Customer Success Manager

Job description

About us

Dashmote is an AI technology scale-up headquartered in Amsterdam, The Netherlands. With the goal of bridging the gap between images and data, we are working to bring AI-based solutions to marketers at clients like Heineken, Unilever, Philips, L’Oreal, and Coca-Cola. We add value in areas such as Location Analysis, Trends Analysis, and Marketing Intelligence.

 

We have big plans and are expanding globally, which is a great chance to jump on board a start-up in scaling phase and contribute to shaping the company massively. Today, our company has offices in Amsterdam, Shanghai, Vienna, and New York. Over the past few years, our teams have solved a wide variety of cases, such as analyzing beer drinking and hairstyle trends by utilizing our Visual Recognition Tools, as well as identifying prospective leads by generating intelligence dashboards derived from Visual Content Analysis.

 

Role Description

As a Customer Success Manager, you will be a key member of the team executing the company’s growth strategy in the business development team. You play a key role to drive strategic goals and partner success while assisting our Head of Business Development in translating our clients' feedback into constructive product requirements and optimize the functionality of our products.


What will you do on a day-to-day basis?

  • Collaborate with stakeholders across the company in translating the business and product strategy into a partner strategy, and identify key partnerships that can grow our business

  • Build and maintain relationships with key decision-makers of new and existing clients and discover in-depth understanding of clients' strategies to leverage their (changing) needs which ultimately assures revenue retention

  • Proactively cross-sell our product to simulate product usage and making sure our key customers make the most of it. You will be in frequent contact with our clients to ensure they are able to use the product properly, maximising its functionality and above all are satisfied with the product

Requirements

  • 2-3 years of experience in a comparable role (business development, account management or customer success), preferably in the technology/software company
  • Experience in management consulting or dealing with large accounts is a plus
  • Exceptional attention to detail and strong verbal and written communication skills
  • Business savvy: ability to translate customer needs into product functionality
  • Excellent communication & negotiation skills and comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
  • Fluent in English and preferably in Dutch


What's in it for you?

  • Great office location right in the city centre of Amsterdam 
  • Working within an international team from 20+ nationalities that truly values your contribution
  • An awesome culture of responsibility and the freedom to turn your ambition into reality - regardless of your role and level
  • Exciting work atmosphere with no shortage of snacks, drinks, birthday treats, and social events
  • Monthly team events and weekly Friday company catch-ups and drinks