Customer Success Manager

Job description

Company Information

Dashmote is an AI technology scale-up headquartered in Amsterdam, The Netherlands. We connect the offline and online worlds by decoding the digital footprint of locations, allowing our enterprise clients to understand the market and make smarter and data-driven decisions.

With a little over 65 employees, Dashmote has ambitious plans in the upcoming years and we're growing really fast. Want to grow your career and be at the forefront of innovations to unlock the potential of AI? Then we're looking for you!

Role Description

  • Successfully onboarding clients into our solution and supporting clients in reaching their internal targets
  • Establish and oversee the client’s adoption, training and development of best practices to continuously drive the customer's return on investment
  • Design and implement best practices for building long-term strategic relationships with our clients
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our solution
  • Prepare and educate clients on new features and releases
  • Act as the voice of the customer and collect feedback to drive continuous improvement of our product and team
  • Prepare and educate clients on new features and releases

    Job requirements

    Who we need?

    • Bachelor’s degree in business or a related field
    • 2+ years of experience in a client-oriented role (CSM, Sales, Account Management, Consultancy)
    • Knowledge of & interest in our technology and our target groups
    • Proven record of building relationships with a variety of stakeholders that have resulted in measurable success
    • Willingness to wear many hats in a fast-paced environment
    • Energetic and proactive personality
    • Experience with sales tools like Salesforce is a plus
    • Professional fluency in English
      What’s in it for you
      • Great office location right in the city centre of Amsterdam. We mostly work from home for now but you can have access to the office if you prefer it!
      • Efficient virtual communication channels to work from home
      • Working within an international team of over 65 people that truly values your contribution
      • Growing company full of opportunities & awarded by Google, McKinsey and Rocket Internet for best B2B startup in Europe
      • An awesome culture of responsibility and the freedom to turn your ambition into reality - regardless of your role and level
      • Exciting work atmosphere with no shortage of birthday treats, monthly team events and weekly Friday company catch-ups, even though most of the fun is virtually for now!

      If this sounds like a match, we would love to hear from you!

      Please note that to be considered for this role you will need to hold a valid NL Work Visa or NL Residency or NL Citizenship.