Customer Success Manager - Shanghai

Job description

About us

Dashmote is an AI technology scale-up headquartered in Amsterdam, The Netherlands. We connect the offline and online worlds by decoding the digital footprint of locations, allowing companies in the F&B industry to understand the on-trade market and make smarter and data-driven decisions. Today, our company has offices in Amsterdam, Shanghai, Vienna, and New York.

With a little over 65 employees, Dashmote has ambitious plans in the upcoming years and we're growing really fast. Want to grow your career and be at the forefront of innovations to unlock the potential of AI? Then we're looking for you!

What you will be doing

  • Successfully onboarding clients into our solution and supporting clients in reaching their internal targets
  • Establish and oversee the client’s adoption, training and development of best practices to continuously drive the customer's return on investment
  • Design and implement best practices for building long-term strategic relationships with our clients
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our solution
  • Prepare and educate clients on new features and releases
  • Act as the voice of the customer and collect feedback to drive continuous improvement of our product and team
  • Prepare and educate clients on new features and releases

Job requirements

Who we need

  • Bachelor’s degree in business or a related field
  • Minimum 1 year of experience in a customer oriented role (CSM, Sales, Account Management, Consultancy)
  • Basic knowledge & interest in our technology and our target groups
  • Ability to become proficient with our solution quickly and understand our products technical capabilities
  • Proven record of building relationships with a variety of stakeholders that have resulted in measurable success
  • Willingness to wear many hats in a fast-paced environment
  • Energetic and proactive personality
  • Professional fluency in English
  • Based in Shanghai

What’s in it for you

  • Great office location right in the city centre of Shanghai
  • Working within an international team of over 65 people that truly values your contribution
  • Growing company full of opportunities & awarded by Google, McKinsey and Rocket Internet for being the best B2B startup in Europe
  • An awesome culture of responsibility and the freedom to turn your ambition into reality - regardless of your role and level
  • Exciting work atmosphere with no shortage of snacks, drinks, birthday treats, and social events
  • Monthly team events and weekly Friday company catch-ups and drinks